While it is true that Amazon accepts our invoices and many Amazon sellers purchase products from our distribution, we regret to inform you that we do not offer ungating services for Amazon sellers. This decision stems from previous issues encountered due to the misuse of our invoices. As a precautionary measure, we strongly advise our customers to opt for ungated products.

Additionally, we apologize for any inconvenience, but we are unable to share any pro forma invoice before the placement of an order and payment. We appreciate your understanding in this matter.

While Amazon's acceptance of our invoices is contingent upon their independent criteria, such as the seller's performance history and account health, it's important to note that we do not offer ungating services using our invoices.

We apologize for any inconvenience caused by sharing invoices before placing an order. However, it's important to note that we do not provide ungating services due to the potential misuse of our invoices. We always advise our customers to select ungated products, and we do not assume any responsibility for providing ungating services.

We regret to inform you that we are unable to share brand authorization letters with customers as per our company policy.

Certainly, we provide customers with the product's expiry date upon request. Our products are sourced directly from the brand, ensuring freshness and quality.

Yes, upon approval of a customer's wholesale account, we provide an Excel sheet containing product details. Prior to account creation, the product sheet is accessible in the product catalogue section of our website. The prices on our product sheet are updated weekly, allowing customers to view available products and their respective prices.

Certainly, we maintain Minimum Order Quantities (MOQs) for our products, each of which varies. These MOQs are consistently displayed on the product details page of our website and are also clearly indicated in our product sheet for your reference. Please note that we do not entertain orders for testing units; instead, orders are accepted based on the specified MOQ for each product. Thank you for your understanding and adherence to our ordering policies.

We exclusively process payments through ACH or wire transfer methods and do not facilitate transactions via debit or credit cards. Upon placing an order, customers receive an unpaid invoice containing ACH payment details. Upon payment, customers are requested to provide a screenshot of the transaction for confirmation. Please note that we do not accept payments via PayPal or from local banks; payments must be made in USD. Thank you for your understanding and cooperation.

Indeed, we offer a discount coupon for first-time orders upon request by the customer. This coupon can be applied during the order placement process. Additionally, for bulk inventory purchases, we ensure competitive pricing tailored to the specific product selection. If you have any further inquiries or require assistance, please feel free to reach out.

We strictly adhere to our return policy, which allows returns only in the event of damaged or incorrect items being sent. Regrettably, we cannot accept returns if the product remains ungated on Amazon despite our provided invoices. Additionally, returns are not accepted if your platform removes the product listing.

We have a disposal policy in place for orders that have been delivered within the lead time but remain unclaimed by the customer for one month. If the customer fails to provide a shipping address within this timeframe, we proceed with disposal of the inventory. It's important to note that the company bears no responsibility for such cases.

Once payment has been made, orders cannot be canceled after 24 hours. Additionally, orders cannot be canceled if Amazon does not accept the invoices for ungating purposes.

Certainly, we offer complimentary shipping for orders totaling over $2000. During the checkout process, customers have the option to select the free shipping method for qualifying orders.

Regrettably, we do not provide a drop shipping program for our customers. We exclusively fulfill orders in bulk quantities.

We offer shipping services through USPS and UPS couriers. Once your order is dispatched, we will promptly provide you with a tracking number via email for your convenience.

Certainly, we provide prep services tailored to our customers' needs. Upon request, we prepare shipments directly to Amazon warehouses after labeling each product appropriately. Each item is affixed with an FNSKU label, and we utilize suitable packaging as per Amazon's specifications. Our standard prep charge is $0.8 per unit, and additional charges are discussed with customers based on product requirements. To avail of prep services, customers are advised to specify their request in the order notes during checkout. Furthermore, if customers opt for delivery to an Amazon warehouse, we waive shipping charges accordingly.

Indeed, we offer international shipping services. However, prior to placing an order, customers are encouraged to engage with our customer support team and provide the shipping address for further assistance.

Our standard lead time for each product is 8 to 10 days. However, depending on the product demand, there may be instances where the lead time extends to two weeks.

We reserve the right to update this Policy periodically to reflect changes in our data processing practices. In the event of any modifications, we will notify you by updating the effective date or last modified date at the top of this Policy. Should significant changes be made that materially impact your privacy rights, we will provide advanced notice and clearly communicate these changes on the Royal Wholesale Hub website or other services, or through direct contact methods such as email. This ensures you have the opportunity to review the updates before continuing to use our Services. Any revisions to these terms will be promptly posted to keep you informed about the collection and usage of your personal information. Your continued access or use of our Services following receipt of notice regarding changes constitutes your acknowledgment and acceptance of the updated Policy.

Collection and Use of Personal Data

We collect shipping information for your orders, including your name, address, telephone number, and email address, as necessary to process and fulfill your orders. Upon shipment, we will use your email address to provide tracking information and may contact you via email or phone regarding any order fulfillment issues. Additionally, if you have placed an order with us, we may occasionally email you updates on new arrivals or promotions. You may opt out of receiving such communications at any time by clicking the unsubscribe link.

Please note: When communicating with us via email or through contact forms on our Services, or when publicly sharing content, please refrain from sharing sensitive information about yourself or others. We do not collect or store sensitive information or special categories of information.

Third Parties

The information you provide will not be sold to third-party organizations; it will only be shared for the purpose of processing your order as outlined above. Our website may contain links to other websites, advertisers, and third parties. Clicking on these links will direct you to the respective websites, and we advise reviewing their privacy policies as we do not assume responsibility or liability for these external sites.

Cookies and Other Technologies

We may utilize cookies, tags, web pixels, and similar technologies to automatically gather information on our Services. These technologies allow our technology partners to collect information that typically does not directly identify you. Should consent be required by law, we will seek your authorization before employing cookies or other tracking technologies. The section below outlines our use of cookies and your ability to manage their use for advertising-related purposes.

Cookies:

We do not control third parties' collection or use of your information for interest-based advertising purposes. However, these third parties may offer options to opt out of such data collection or usage. Additionally, most web browsers provide guidance on managing cookie preferences. For more information, consult the help pages of your respective browser.